Refund Policy & Shipping

Do you accept refunds?

All sales are final. Please do keep in mind that all products are made to order for you, and I will personally pay for all products to be manufactured for you once you make your order. As this is the case I do not offer refunds if you change your mind.

If you have received damaged goods from a supplier, or have not received them at all after a reasonable time, I will arrange for a replacement print / product to be sent out for you free of charge. If you do end up eventually receiving both the original and replacement, please feel free to keep both. If products are damaged, I will need photos of the damage. This is from instruction from the print suppliers and if compensation needs to be claimed from Royal Mail etc. Refunds will only be given on the basis of not receiving replacements after they have also been sent out, or if the replacements are also damaged. In this instance I will be happy to offer a full refund.

I cannot be responsible for failed deliveries if there have been attempts to deliver a parcel, and a customer has not taken instruction from their postal service to receive their package.

 

Please note shipping times may very for separate products. All products are made to order. This may mean if you order several products, your items may arrive with you at different times as manufacturing times vary and suppliers are different for different products.

How long does shipping take?

PRINTS: Please allow 5 working days for the order to be fulfilled and created. Once created, shipping times are as follows: UK Royal Mail - 1-5 working days International Royal Mail, and America - up to 10 working days There is a flat worldwide shipping fee. 

PHONE CASES: TPU Cases are manufactured and shipped from Europe. Tough Phone cases are manufactured and shipped from the USA. Shipping times can very from a week - 30 business days depending on where you are located and which case you have purchased. If you have any trouble with receiving your product, please get in touch at emma@mooncrab.co.uk.

Please note orders may be subject to customs charges and handling fees depending on where you are ordering to.