faq

CUSTOM WORK & USAGE OF EXISTING WORK Do you create custom work? I do indeed! I have created many commissioned pieces, especially popular with musicians and artists for cover work. If you are interested in having a custom piece made, please contact me at emma@mooncrab.co.uk Can I use existing work for my own cover art or other commercial purposes? If you would like to use my work for cover art, or posters and advertising purposes, I will be happy to license most pieces for a fee. I do not license work for the use of reprint on merchandise like t-shirts etc. or any means which means you will receive ongoing profit from my work. If you are interested or unsure, please get in touch. If I have made my work available to you, I will send a licensing agreement along with the image(s), explaining usage rights and permissions given. Can I use your work for my own art? I would appreciate it if you did not use my work or edit my work for your own project purposes. The work I create is intended to look the way it does. I will be happy to provide you sources if you are unsure where to find legal images to use. Please be aware that using my work without my permission may cause copyright infringement on your part. I also appreciate if my work is not used for "edits" on social media. Thankyou for your understanding. Where do you find the images to create your work? All images in my work are used from websites like Unsplash.com, Pexels.com and Pixabay. The licensing on these websites state that all images are free to use for personal and commercial purposes without permission needed. "Unsplash grants you an irrevocable, nonexclusive, worldwide copyright license to download, copy, modify, distribute, perform, and use photos from Unsplash for free, including for commercial purposes, without permission from or attributing the photographer or Unsplash". Any images used for my own work or for clients has no risk of copyright infringement as all images used are legally available for non exclusive usage through these sites. Please check here for more information: https://unsplash.com/license https://pixabay.com/service/license/ https://www.pexels.com/creative-commons-images/ SHOP How long does shipping take? PRINTS: Please allow 5 working days for the order to be fulfilled and created. Once created, shipping times are as follows: UK Royal Mail - 1-5 working days International Royal Mail, and America - up to 10 working days There is a flat worldwide shipping fee of £7 which includes VAT charges. PHONE CASES: TPU Cases are manufactured and shipped from Europe Tough Phone cases are manufactured and shipped from the USA. Shipping times can very from a week - 30 business days depending on where you are located and which case you have purchased. If you have any trouble with receiving your product, please get in touch at emma@mooncrab.co.uk Please bear in mind there may be additional custom charges and handling charges depending on where you are ordering to. Do you accept refunds? All sales are final. If you received have damaged goods, or have not received them at all after a reasonable time, I will send out a replacement print / case for you free of charge. If prints are damaged, I will need photos of the damage. Refunds will only be given on the basis of not receiving replacements after they have also been sent out, or if the replacements are also damaged. In this instance I will be happy to offer a full refund. MOONCRAB ART by Emma Rodriguez